Refund policy


Returns & Refund Policy

We want you to be happy with your purchase, but please note the following before starting a return:

 

⏱ Return Window

 

  • Our return policy lasts 7 Days from the date of delivery.
  • If more than 7 Days have passed, we cannot offer a refund or exchange.

 

🚫 Non-Returnable Items

  • Personalized or custom-made items are FINAL SALE and cannot be returned or exchanged.
  • Sale items (discounted or purchased with a promo code) cannot be refunded.
  • Gift cards are not eligible for returns.

 

✅ Return Eligibility & Approval

  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required.
  • All returns must be approved by OHNANA LLC before sending the item back.
  • Items sent without prior approval will not be accepted or refunded.

 

⚠️ Partial Refunds (if applicable)

Partial refunds may be granted if:

  • The item is not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • The item is returned more than 7 days after delivery (if exception is granted).

 

 

 

Refund Process

  • Once your approved return is received and inspected, we will email you to confirm approval or rejection.
  • Approved refunds will be processed to your original payment method within a few business days.

If you haven’t received your refund yet:

  1. Check your bank account.
  2. Contact your credit card company.
  3. Contact your bank.
    If you still have not received your refund, please email us at sales@ohnanausa.com.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, email sales@ohnanausa.com for approval before sending the item to:

OHNANA, LLC

3030 North Rocky Point Drive West, Ste 150
Tampa, Florida 33607. United States

Gifts

 

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return.
  • If the gift giver had the order shipped to themselves, the refund will be sent directly to them.

 

 

 

Return Shipping

  • Returns will only be accepted if approved by OHNANA LLC in advance.
  • Customers are responsible for return shipping costs.
  • Shipping costs are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund.
  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.